Reference

murni33 Privacy Policy for Your Account Data

Our Privacy Policy shows what murni33 collects when you open an account, sign in from a phone or desktop, use DANA or QRIS, and contact support.

Clear data purposesWallet activity contextAccess request pathIndonesia account scope
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CONTACT THE POLICY TEAM

Check Privacy Questions Through Your Account

A clear contact route helps when you want to ask about a data field, a cookie choice or an account record connected with a wallet reference. Start from the support link after signing in and include the phone number on your account plus the subject of your request. If login is unavailable, use the contact route displayed on murni33 and avoid sending a password, wallet PIN or full bank credentials.

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Data access request

Ask us to identify the account data we hold by giving the phone number attached to your account. We may ask for an account step or verification detail before releasing records, so private data does not go to the wrong person.

Correction request

If your name, phone detail or account record needs an update, contact support from the signed-in account where possible. Tell us which field is incorrect and include a clear reason; we will check the request before changing the record.

Wallet data question

For DANA, OVO, GoPay or QRIS status questions, provide the transaction reference rather than a PIN. We use that reference to locate the event, compare the account record and explain the status without asking for unnecessary wallet credentials.

HOW WE HANDLE RECORDS

Browse the Privacy Controls Behind Your Login

Privacy work follows the same account path you use on a mobile browser or desktop: we connect a verified account step with the relevant session, payment reference or support request.

Account details

We use your phone number and account credentials to create and protect access. Before discussing private records, we may compare the signed-in session with an account verification step. This helps us avoid sending account details to an unverified contact.

Payment references

A DANA, OVO, GoPay or QRIS transaction reference can connect a payment event with your account status. We use the reference to check whether a wallet update or withdrawal record matches your account, while avoiding requests for your PIN.

Cookies and devices

Cookies and device signals help keep a mobile browser session connected to the correct account and can remember selected settings. You can manage browser cookie controls, but removing necessary cookies may interrupt sign-in or the path from login to the lobby.

Security checks

We monitor sign-in patterns, device changes and verification events to identify unusual access. If a session needs checking, we may pause account discussion until you complete the requested account step. Never place a password, PIN or full bank detail in a support message.

Retention periods

We retain account, transaction and support records for the period needed for the stated purpose, account protection and applicable legal duties. When a record is no longer needed for those reasons, our handling process is to remove it or keep it in a form that does not directly identify you.

Change or removal

You can ask us to access, correct or delete eligible personal data through the account support path. Tell us the request type and phone number attached to your account. We assess identity, legal requirements and any active transaction record before confirming the result.

Find Answers About Privacy Policy Access

These Privacy Policy answers cover the questions you are most likely to ask before opening an account or connecting a local wallet. We keep the wording practical: what we collect, why a device record appears, how payment references are used, and where to send an access or correction request. If a situation is not listed, the signed-in support path can connect your question with the relevant account record.

The murni33 Privacy Policy covers account details, phone verification, sign-in and device records, cookies, support messages and payment references. It also explains retention, security checks, access requests and correction requests for accounts used in Indonesia, where local law permits.

We use your phone number to create the account, support the verification step and connect later sign-ins with the correct record. If you ask about account data, we may use that number to confirm which account the request concerns.

Yes. The Privacy Policy includes transaction references and status details connected with DANA, OVO, GoPay and QRIS. We use those references to match a payment event with your account, and we do not need your wallet PIN to check the status.

A mobile browser or desktop session may provide device type, browser signals, session time and security events. We use these details to keep sign-in connected, detect unusual access and troubleshoot a stalled account path; cookie controls can affect necessary session functions.

Sign in, open the support path and ask for a data access request using the phone number attached to your account. We may request an account verification step before sharing records, and the outcome depends on local law and applicable legal duties.

You can request correction or deletion through the account support path and identify the specific record. We first check identity, active transaction requirements and retention duties. Eligible changes or removal are handled where local law permits and then confirmed through the contact route.

We keep account, payment and support records for as long as needed for the purpose explained in the Privacy Policy, account protection and applicable legal duties. Once those needs end, we remove the record or retain it in a less identifiable form.

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